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Our physicians are contracted with most insurance companies; however, we are not part of every health insurance plan. It is important that you check to determine if our physicians are contracted with your specific insurance plan. While we see all patients, there may be more cost to you if we are not part of your insurance plan or if you do not follow all of the plan rules. It is your responsibility to know the details of your plan.
We will file a claim with your insurance company, but we expect payment in full of any co-pays at the time of service. We accept credit cards, personal checks, money orders, or cash. We will make every effort to work with you to resolve any payment issues before billing you for the remaining balances, including deductibles. It is our financial policy to obtain payment in full from patients with prior collection accounts.
Many patients change insurance companies, address and other account information frequently. If the most current information is not used to file your service claims, insurance companies reject the claim or you the patient get billed incorrectly. This causes dissatisfaction for some of our patients. We have found that although this may be viewed as inconvenient or unnecessary to some of our patients, we are merely trying to make sure that their claims are handled as accurately and efficiently as possible.
In general, no. All of our physicians are experienced clinicians with Board Certification in their area of expertise. Patients may be referred to a physician who has specific training in their area of need.
If you are new to our practice or have not been seen for over a year, please come early to allow time to fill out necessary paperwork. Bring a written list of all of your current medications or bring them in a bag to your appointment. Write down a list of all prior major illnesses, operations, hospitalizations, and medical allergies. Be aware of what illnesses run in your family. Don't forget to bring your driver’s license and current insurance cards with you. (To save time you can print our Registration & Medical History Forms located on this site. Fill out and bring along with your to your appointment.)
Please plan to arrive at the office 20 minutes before your scheduled appointment time to finalize new patient registration. Please bring your driver's license, insurance card(s) and medication list. If your coverage requires a co-payment, you must be prepared to pay at the time of service. If you do not have insurance, you will be considered a self-pay patient and will need to bring a $125 down payment for your visit. (You will be balance billed for any remaining charges.) The visit with your surgeon will begin with a review of your medical history and the reason for your visit, including any current symptoms you may be experiencing.
Office location maps can be found on the Contact & Locations page linked at the top of each page of our website. Feel free to contact our office for further assistance.
The quickest way to obtain authorization for a prescription refill is to submit a request via secure messaging on our Patient Portal. You can find the link to our portal at the top of this page. You may also call our office to request your refill. Please be prepared to supply your name, date of birth, name of medication, exact dosage, phone number and location of your local pharmacy, and a number where you can be reached. Our staff will confirm with the physician and send the prescription in to your pharmacy or contact you with questions. We request a minimum of 48 hours notice for refills. Please do not wait until you have run out of medication to call. Our on call physician will not normally refill prescriptions for other physicians which may extend the amount of time needed for the refill.
For your convenience, you may access your records on our secure Patient Portal via the Patient Portal link at the top of the page. Using this service, you can communicate with our office anytime that is convenient to you. You will be able to update your demographics, request appointments and prescription refills, access your medical and visit information, securely send documents, and ask any questions you may have.
Depending on what procedure has been performed, your follow-up visit may fall within a Global Period. Global Periods vary by procedure. Feel free to contact a Customer Service Representative to find out if your visit falls within a Global Period. If your visit falls within a Global Period, then your follow-up visit (related to your procedure) will be included in the cost of your procedure.
We accept cash, check, money order, or Visa or MasterCard. You can mail your payment to our Goshen location or contact our Customer Service Department to pay by phone. Unfortunately, you are not currently able to make payment thru our Patient Portal, but we do hope to have this option available to our patients in the future. If you need to set up payment arrangements, you can secure message our Billing Department via our Patient Portal. You may also contact them at 574-535-9100 and ask to speak with a Patient Billing Specialist.
We need your authorization to release your medical records to you or another office. You can find our Medical Records Release form in our For Patients section under Forms. Please complete this form and mail or fax to our Goshen Office. You can also stop by any office to complete this form. Records can be picked up, faxed, or mailed. Records will be sent within 1 week unless a specific request date is listed.
Yes, we do offer payment plans. If you need to set up payment arrangements, you can secure message our Billing Department via our Patient Portal. You can also contact our office and ask for our Billing Department. They will work with you to establish a payment plan.
If you have been seen recently by one of our providers, you can contact a Customer Service Representative to obtain a work note. In some instances, an office visit may be required to evaluate your recovery. These notes can be picked up or faxed directly to your employer, if a fax number is supplied.
For certain procedures, our providers follow standard quality measures for follow-up of care. We follow and establish criteria for repeat procedures based on risk factors and personal and family history. Once you have had the procedure, you are entered into our recall database and tracked. When you are due for your follow-up procedure, you will be mailed/emailed a recall/reminder letter. This letter instructs you to contact our office to schedule your next appointment.
You can ask questions 24 hours a day via secure messaging on our Patient Portal. We will respond to your questions during our normal business hours. You can access the portal at the top of each website page. You may also contact our office at the numbers listed on our Contact & Locations link. Depending on the nature of your questions, our Customer Service Representative will direct your call or secure message to the proper department.
Yes, we do have information regarding many of our procedures. See the Surgical Procedures link at the top of each page on our website. If you don't see anything listed for your procedure, we may have information available for you in the office.
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