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In scheduling appointments, it is our intent to see you as soon as possible. Our staff and physicians will make every effort to accommodate urgent add-on requests. Please be aware that due to the nature of our surgical practice emergencies are common and may cause delays. As a surgical practice, our physicians are not in the office everyday, and due to the nature of your need you may be seen by a physician’s assistant or another designated physician. Please allow 20 minutes prior to your appointment to complete the registration process. We will make every effort to see you on time at your scheduled visit. Individuals arriving early for their appointments may not be taken until the scheduled time to avoid delaying other patients unnecessarily. For your appointment please bring with you your drivers license, insurance cards, and all medical reports, X-rays, scans, etc., that need the doctor’s review during your consultation. Patients are expected to bring these upon arrival to the office the day of the appointment or have them sent in advance. Due to experience with these items getting delayed if sent through the mail, we prefer the patient obtain these materials and bring them the day of their appointment, email them in advance via our Patient Portal, or have the hospital or their physicians office fax them. Not having any of these items my delay the scheduling of your surgery/procedure.
We reserve your appointment exclusively for you. We request 48 hours notice for rescheduling and/or cancellation of an appointment so that another patient may be able to utilize this slot. For appointments cancelled with less then 48 hours notice, a cancellation fee may be charged.
You can submit non-urgent questions to our physicians and nurses via secure messaging on our Patient Portal. For urgent needs, please call our office at the numbers listed on our Locations & Contacts page. Your calls/messages will be routed to the appropriate clinical staff. Complete messages may be taken as needed. Please let them know where you may be reached, including both day and evening numbers. Your call or secure message will be returned at the first opportunity. Urgent calls will be immediately routed to the designated clinical staff and prioritized accordingly. We have a physician on call at all times. If you have an urgent need outside of our normal business hours, we have an after hours service that will direct messages to our on call physician.
For refills, we ask that you provide at least 72 hours notice. Please submit requests via our Patient Portal or call the Pharmacy and request them to call our office for authorization on the refill. This will facilitate your request in a more timely manner. The clinical staff will submit your request to your physician. Once the refill has been authorized, it will be called to your pharmacy. If there is a problem with the request, you will be notified by the clinical staff.
Testing will not be performed by a facility without a physician’s order. You must take your physician’s order with you to the testing site. Please be aware there is a 72 hour turnaround time for non-urgent calls requesting duplicate copies of original orders from our office. Radiology and Pathology results are generally available within 3-5 working days. You will be able to view your results thru our Patient Portal. You will automatically be called with your results. If you have not received a call from our office within 5-7 working days from the date of your test or procedure, please call and ask for the clinical staff.
For your protection and security, a photo identification will be requested at the time of treatment.
After you have consulted with one of our doctors and surgery is indicated, our Surgical Coordinators will assist you in coordinating all aspects, including preoperative testing and understanding insurance/financial responsibilities of your surgery. Please do not hesitate to call one of our Surgical Coordinators to assist you with any questions. You can find our numbers on our Locations & Contacts page.
It is important that we maintain current and accurate records on your behalf. Upon registration for each visit at the Practice, you will be asked if there have been any changes in your name, address, telephone number, insurance coverage, medications, allergies, medical conditions and any other information pertinent to your care. It is your responsibility to ensure updates are provided. Your cooperation in keeping us informed helps us to better serve you.
Once registered on our Patient Portal, you will be able to view and update your demographic and insurance information. You will also be able to view your medical records. If you would like to request copies of your medical records, please complete the Medical Records Release form in our Forms section under the For Patients tab